This is the worst business ever!! The locksmith wouldn't give me the keys after he installed the locks! I had to call the police to get the keys!! This locksmith threw my keys outside my house! Anyone could have picked them up!!!
I want to give this business "0" stars - but there wasn't an option for 0 stars!!!
I regret calling these people. And if i have known any better i would have search around. But I really didn't have the opportunity because before agreeing on the services the technician was already on his way. Mind you i only gave my address to get a better quote. Opening the car took less than 3 minutes. I asked for the price and was told it was going to cost me 200 dollars. Like many of you i was told 35 plus 14 for service. I refused to pay. The technician use words like "stop being so difficult" "you have a really nice house" she must be tight with money. When speaking to his manager. Very unprofessional and honestly left me feeling worried. When i called the dispatcher about the situation he mentioned that he did not know who went over to my house. Now this is where things get weird. I spoke to the "manager" who then said he wasn't the manager to tell me that it was up to his technician that makes the decision of the price. While the technician tells me that its up to his manager.
At this point I told them to take 100 dollars or leave it. very frustrating experience, and will continue calling until this issue is resolved!
If I could rate them with less then one start, I would. We bought a new home-based and requested them 3 days in advance for a lock change. They called midday to reschedule the time, and we accepted a later time. However, it was evident at 8pm they were not going to show up, call us, or even answer our call. They are clearly unprofessional. For just a little bit more, there are many options in the area and they will actually service your home.
Horrible company, I called on 07-06-2016 at 11am to get a rekey for my car, got a called back in about 20mins guy on the phone said he would be by to rekey my car by 5pm. I waited until 530pm to call them to make sure someone was still coming by. Guy then tells me he will be another hour and wouldnt quote me a price over the phone for any service just said if he shows up its a 30 dollar service charge even if i decide to decline any services. I wait a full hour and and still nobody shows up. I got my brother to drive me into town to their so called "office " drove to their address displayed on thier website 1849 W 11th St
Tracy, CA THIS ADDRESS DOES NOT EXIST. if you put it into your gps it takes you to the safeway shopping center in Tracy and tells you thier bussiness is next to Jules Veterinary. Total sham. Long story short i waited from 11am to 9pm for someone to show up called multiple times. Ended up calling another locksmith company.
Sweeeet, would like to share with you guys that it was a really great experience this morning.
I got stuck out of my car and the technician Johnny from Tracy Lock & Key came after 15 mins as they promised over the phone.
Basically he save me a lot of money cause another company told me it's gonna cost double cause we need to change the all ignition but lucky me Johnny just fix it and now everything works just fine.
Cool mate, thank you guys!!!
DO not use this company. I repeat do not use this company. Very unprofessional! Also, not to mention they lie about their prices & I think every number online leads to the same representative and each time he answered he was a complete a* hole. As a smart consumer I always shop around and get different prices unfortunately for me Tracy, CA sucks as far as options go. I called several numbers and the same guy kept answering and he kept changing his price. So to call him out on his bs I told him his website said $35.00 while he was quoting me $250.00. And he was still full of S@&$ . If I could I would put 0 stars but I HAVE to put at least one. Finally, I WOULD NOT trust a person to come into my home after being treated with so much disrespect.
Btw: I ended up unlocking the door by myself with a card. (saved myself $250.00 and he lost around $50.00 so whos the loser tracy lock and key?). If anyone needs to know how to do that in the tracy area. Let me know and i'll tell you so you don't have to use this piece of poop to help you.
This company is very unprofessional I called they said they would be 20-30 min 45 min passed I called and they said they were 5 min away. Another 15 passed they said there car over heated. When I would call they would forward my calls or turn there phones off. This place doesn't deserve any service. At least be professional enough to call your customers and let them know what's going on.
I worked for picksquad nation wide lead services which has a billion different names for the same business. The owner shai aka sean has an uncountable number of websites with different locksmith adds nationwide. Each page has a different number on it which when you called would go to me. I would answer the calls take down your address number and name give you the quote of 14 for service fee and 35 to fix a lock unless it was a car then te.minimum would be 120.00. I started noticeing things werent right when i would get calls from clients saying that they had an appointment but no one was there. I snet the techs the message so many times how could they not know.. then i got calls from customers claiming our tech charged them 200 dollars to unlock their front door. The quote i gave the womans husband was 35.00. She said the tech wrote down the phone number to that office. Sketchy! Not only do they lie and rip off their customers but they lie and rip off their dispatchers. They called one day asking for my info so they could fill out my w 2 form. I told them i had to do that and they said no theyre with the tax lady so i gave it to them. Shai promise monday morning i would sign it and review it. A week went by still no w 2 form. Then he decidedto tell me if i wanted to keep my job and get paid i had to open a new bank account through bank of america and give him the info for direct deposite. I said no thank you since he already has my other personal info. My first check was for 360. I worked 7 days in a row 8 hours each day for 10 dollars an hour no break. He said the tax lady did the math.. then when i go to the bank the check got declined so he paid me 400$ in cash. Today i walked in and read all te yelp reviews aloud to him and told him its unacceptable. He Said he does not care. When shai aka sean the owner says he will be in the office at 9 expect him to be there at 1. When he says he will email a client their confirmation expect to get an angry call back from them. When you get a check from him expect it to be declined. When you acceot a job from him expect to hear a couple recorded calls and then be there all alone for 8 hours. When you answer shais phone service expect to have to lie to the clients or walk out with no job. Unreliable technicians, false advertisement, lying to clients, and over charging. I cant work for a company like this. Im dont venting.
We look up online for Local locksmith Manteca, first site had #209 544-1100. They stated a tech would be out in an hour. When no one arrived, called back then they stated who be here in 15 minutes. waited another hour, called again, they stated tech had flat tire and would be here. he did arrive but we had cancealed and called another Company He was insentient that he could repair lock. They originally stated $35.00 to fix. Then he stated it would be $150.00.
Told him the 2nd Company stated $125.00 for a new lock. He then stated he would
do it for $75.00 cash. We agreed. He install another lock and it worked. They gave us only 1 key and stated exact keys would be $5.00 each. We declined. We went to Home Depot and they made them for $1.84 each. Owner came to our shop Saturday and unlock door but the new lock just came out.. Contacted Company Monday morning, said someone would ne out in an hour. It was 2 plus hours later. The tech said basically it was our fault, the threads on cylinder were stripped. He said his company was Tracy Lock and Key. They have different telephone number. NEVER USE COMPANY THAT SAYS MANTECA LOCKSMITH, PICKSQUAD LOCKSMITH, FRENCH CAMP LOCKSMITH,LOCKASMITH TRACY AND SEVERAL OTHER CITIES with similar names. The tech came out in an old compact car with no name of Company on it.
My garage door got stuck last night and I couldn't open it. I called Sean and he told me he will be at my place in 25 minutes. He got to my place in less than 20 minutes and got my door fixed in 10 minutes also did a free servicing to backyard locker. Very courteous and professional. Did a clean job.
I called and they did send someone out right away but the price was way different than what I was quoted. Our door from the dining room to the garage would not open the tech said this is a tough job I don't think I can open the door, I will only only charge you the fee to come out which is $14.00. I have other jobs to go to. He said it will cost $150.00 for me to open the door and put a new lock on. (Again, he just said he could not open the door). We said that was too much money so then he said $100.00 cash. We needed to get in the garage so we said okay. Never again!!! He put a new lock on the door opened it with no problem, just lied all the way around. Just called him he did not leave keys for our door lock and he said that would have cost $150.00. We are thinking of suing them anyone want to join us?
Very attentive to each customers request while I was waiting for my turn in line. He made sure everything was taken care of w the customer before he rang them up and moved forward. I needed my lock repinned and it took him less than 5 minutes. Keys worked perfectly w no jamming up.
PLEASE DO NOT GO HERE! JUST LIKE THE OTHER REVIEWS HAVE STATED - AVOID AT ALL COSTS!!!!!
Over the phone we were told that it would be $50. We made sure to ask if there were any other charges - the lady on the phone said no, just $50. When the technician came to our location it ended being $120. The technician stated the price varies depending on the difficulty and the dispatcher should have told us this. That makes no sense! We should have been quoted a price prior to services being provided. The whole company seems incredibly shady - the invoice said "pick squad" but the name of the company is listed as "tracy lock & key". Didn't get a good feeling at all. Hopefully we can take some action against this unethical company.
Ridiculous! Do not waste your time with these people. I called to get a quote for having a lock re-keyed. I was told it would be $14 for the service call and $25 per lock. I had two locks that I needed done so $64 was what I was quoted. I thought it was a great price and I went ahead and made an appointment. The tech shows up and goes over what I need and quotes me some ridiculous price. $14 for the service call which was fine, $35 per lock and $75 dollars for an hour of labor! Nobody said anything about that in the original quote and I was quoted $25 not $35. I needed this done however, it was time sensitive. I called the supervisor to discuss the fact that I was not given an accurate quote and I am still waiting for her to call me back because conveniently she was not in. It gets worse, the tech needed to run back to the shop to get a replacement part because I guess they don't come prepared and he says it will be about 20 minutes. He was gone for more than 30 minutes. I told him that I refused to pay for more time because he was gone. I think he would have charged more otherwise. This appointment was only supposed to take an hour and it ended up taking almost 2 hours. I was pissed. Oh and another issue, the thing they use to process credit card payments was broken so I had to go and get cash to pay for this. I mean things were already a pain and now you can't process my card on top of that. Yeah I am wondering if he pocketed any of that money. I am not going to drop this I am still going to keep contacting the supervisor until I get this resolved because it is ridiculous to mislead customers but not giving accurate quotes. Don't go with this place though. They are shady and care about ripping people off and wasting their time.
Not sure about last review but I called and yes the receptionist was a little unsure of the price not to be shady but because she didn't have all the lock information etc. She did put me in touch with a locksmith named Sean who was very professional and polite, so I would recommend asking for him. He's fair in price based on another other quote in fact he matched it, but was able to be there sooner. This was critical in that we just got back from vacation hungry and tired kids, so time was of the essence.
This company is sketch! I paid $200 dollars to get my car key replaced, the guy looked like he didn't know what he was doing, broke my passenger lock, and is now trying to say it was already broken, they won't fix it or reimburse me which is complete crap! Do not go to them unless you want more damage done to your car, we are currently waiting to hear from our lawyer.
Seems kinda shady. Tried to get a lock rekeyed and couldn't get a straight answer to why it would cost up to $200. It was $35 per lock, which then went to a total of $160 for 2 locks. Sorry doesn't compute. When asked why the price jump, I got varying answers which seemed like the tech was just making it up. Also, the tech was not identified as a rep from the company. No identifying placards on his vehicle, no ID shown. When I called their dispatch, I was told the prices are at the discretion of the tech. Okay, if legit, but this seemed pretty arbitrary. Didn't get a good feeling about the whole deal. No thanks.
***READ BEFORE CONTACTING THEM***
This is NOT the actual tracy locksmith shop, they are reliable. Go to them before these guys. Pay double if you have to, trust me its worth it. These guys rekeyed my bike but the guy had NO CLUE what he was doing. After nearly four hours of him working on my bike he was still clueless. He took of my bike's ignition and forks and when he put the ignition back he misplaced a bolt. A couple months later I noticed the ignition was missing a bolt. Not long after that the ignition fell through and locked up my forks causing me to crash my bike. This locksmith could have cost me my life. I intend to take legal action and will update if I do. Apart from just that, he ruined two blanks I paid for. I now have three keys that only work in one direction and have to be wiggled into place. The ignition had no issues before. If this review is hidden or placed in the unhelpful section I will contact yelp and make sure this review can be seen. People need to be aware of this company.