Locksmith Stockton

Look no where else!! I highly recommend James for your locksmith.. After calling around the 209 area he was the only person who didn't change the price on making my daughters lost key to her vehicle.. He was professional & funny.. Cheapest in the valley!!

So happy I went with this company James was amazing, he was honest, patient, and fast! I loved his personality, he got to work as soon as he arrived he even helped us jump the car at no charge! Me and my boyfriend were very impressed with his work, we are defiantly calling him back for future jobs!

SCAM SCAM SCAM be careful they charge me triple then what they said over the Phone DO NOT USE THESE GUYS!!!!!!!!!!!!!

Check them out on google solid reviews just used them. James is a grwat guy came very fast open door lightning fast.

No Locksmith License BE AWARE fake company you must stop right now if already called they got bad reviews all over for SCAMMING people

James was amazing locksmith. Older guy had some hard times but his skills are amazing. Locksmiths in Stockton seem so in personal where James was very plseant to deal with

The locksmith who show up was very polite, 80 dollars at 1am was reasonable.

Very professional. Great locksmith. Does chip keys.

Thank you Ramon for your excellent service, made my key in a couple of mins and price was reasonable. I’ll definitely be recommending people to The Key Guy Mobile!

HUGE thanks to Roman. Had my car keys made within 5 minutes. Cheap prices. Highly recommend him. Very friendly guy too.

Whoooooa! The service was fast and reliable, Roman was my technician and he was great, the first time he came he was prompt in his arrival time and very friendly. Very impressive with the fast response and caliber of professionalism this company displayed. Will recommend to anyone, and will do business again with them if I need a locksmith. Thank Roman !!

Never use a locksmith until you've contacted the dealership first. I contacted 3 locksmith's and they all wanted around $150 to make me a key after I lost all my keys. So I asked them to sell me a blank key and I'd have my friend cut it; they refuse to sell me the key. So I call the dealership and not only do they sell me the blank key for only $13.00 but they also cut it for free!!! The other thing you want to consider is your car insurance company. I have the minimum insurance and they offered to have my key cut for free but I did have to pay for the key. Of course the rip off locksmith tried to say my key was $144!! So I said no way and went and got everything done for $13

just got off the phone with this man, for a quote and he's extremely rude. was looking forward to getting a remote key from this business but not no more. he just had a stank attitude, and had very snarky remarks. read the reviews and trust that he's rude.

Great service from the key guy. He was reliable and friendly and fair with his price.

I misplaced my keys over the weekend. I needed keys quickly so I can get back home and be able to go to work. I called around and found the key guy! He was on time, friendly, and a professional. He had my key made in no time at all! I definitely recommend him!

Mr. Roman was on time, and done in less than an hour. He saved me hundreds of dollars for a job well done. I would recommend him to family and friends.

This guy thinks he knows it all! I called him with a request and he tried to tell me what I have and didn't want to understand what I was trying to explain to him. His attitude sucked and was very rude and unprofessional. I wouldn't call him if it was -20 outside and I was locked out of my house. You should try and hear what your client has to say before jumping to conclusions.

The Key Guy was an excellent service provider. He was very professional and courteous and easy to set up at appointment with. His price was very reasonable as he had to make a replacement key for my Mitsubishi Eclipse. With a transponder key also btw. He arrived on time and got the job done very quickly. He stayed true to his price and even allowed me to replace my broken brake light while he removed the trunk lock. If you want a no nonsense vehicle key service technician call Roman the Key Guy.

Quick response. I needed 16 locks re-keyed and 2 replaced. The gentleman was quick and efficient and never lost his smile. An overall pleasant experience.

Called this guy to see if he was the original guy who gave me an awesome quote to program some keys that were already cut to my car. When I told him of my quoted price he told me it wasn't credible and was rude and said that they would run it through my insurance and that it would still be out of pocket for about $110- $160. He ended the call very abruptly. Finally got ahold of the original guy and got 3 keys programmed for my car for the original quoted price of $50. If you're looking for quality customer service and great prices and someone who doesn't basically call you a liar and practically hang up on you, message me and I'll send you to the guy I went through.

I wanted to a key fob programmed for a car I had bought a couple months ago so I looked online for a programmer and came across this company. I gave them a call after work just to see what could be done and the man that answered was really rude! I just wanted to explain my situation to him and he rudely interrupted me and asked "does your car even come with this feature" and I explained I thought so because it had a security system so it might have it and he interrupted me and talked to me like if I didn't know anything. His website says "saves you a trip to the dealership" but he tells me I should go there and then call him back. Why would I call back of I go to the dealership? Might as well get the job done there. Bad customer support service, the only good C.S was when I was asked "anything else I can help with?" And the hang up wasn't much better either. I just wanted information if something could be done but a potential was just lost. Maybe he was having a bad day but that should be no reason to act like that towards customers. I give just the C.S. 1 star, I don't know how the rest would have gone but I wouldn't be contacting this person again.

Roman had the best quote and best deal. He literally drove to my car and had a key made in seconds. I will recommend this company to everyone! What great service! Best company I've dealt with in probably forever!!!!!!! Thank you Roman.

Excellent service from The Key Guy, he went to the dealer, picked up the part and met me at my house. The key hole was damaged and the door panel had to be removed. The plastic part the key cylinder sits in was jacked up, but he worked on it till the cylinder would fit. Great price, very satisfied!

I have used Roman on several occasions and he always comes through !! either for my repossession company or my used car lot or just recommending Roman to friends and family . Roman always has came through !!! I have even let him key a vehicle in my shop and told him to lock up when he was done .. I appreciate his honesty and integrity

I had a great experience with the key guy. I lost my only key for a G35, being that it was over the weekend and in Merced most places were closed and/or didn't have correct key for my car. Out of desperation I called locksmiths from surrounding areas and I'm so thankful I found Roman. He was so friendly on the phone and very helpful. He drove all the way to Merced and was fast and efficient. The key works perfectly, I will definitely call him for future locksmith needs. Great job, this is how a business should be run!

Great quick and responsive service. Roman was very professional and educated me through the whole process. Very impressed the quality of work and the prompt service. I would use him again and reccomend him to anyone who needs a key made for there car.

I purchased a key for Acura online but Roman stated he would not program it since he didn't get it from him. He explained he had had too many probs with keys he himself did not provide. I can totally understand that! I still had him come out. He did a great job and was very helpful and informative. I would recommend his services to anyone!

I've actually used Roman twice. Once when someone broke into my Charger and busted my trunk lock. Not only did he give the best price he also had the fastest response of arrival. He was very friendly and had great customer service. The first experience was so good that it was a no-brainer to call him again when I lost the keys to my car. Once again he gave a great price. He's the only locksmith I use now and I recommend him to my family and friends. So if you're looking for great prices and good customer service definitely call him.

I called this morning to see if he could program new remote for my truck and cut two keys. I have the blanks and remote, I just need to get them usable. He said he wouldn't help me because he didn't sell them to me. Could have been easy money. Maybe business is so good he doesn't need more. As a business owner, I doubt that's the case.

My Son had lost the last spare key to our 2001 Acura yesterday evening. My Wife had already contacted a dealer, but l was unaware of this, until this morning as she was getting ready to leave. I asked her where she was going, because I was going to contact a person who had been recommended to me by a friend. My Wife informed me that she had an appointment a little after 8 this morning in Modesto, I told her to start towards Modesto, but if she received a phone number from me, to call it. I called " The Key Guy " after I had spoken with several other Locksmiths who weren't able to assist me. I called at 9:04 am and spoke with Roman, who listened to my problem and asked for the year of the vehicle and make and after a few minutes Roman informed me that the dealer would need a Locksmith because of the vehicle. I called my Wife, but unfortunately she'd already signed the authorization papers and l asked her how they were going to provide another key. My Wife told me that a Locksmith was waiting to perform the work needed for another key and would be finished in a few minutes. I called Roman back and informed him that I was a little late contacting my Wife, but was impressed with his knowledge and will be contacting him for a key for my vehicle, which had been broken into a couple of years ago, but with a son in College l put it on a back burner. I was so impressed with Roman, that I'll be contacting him in the near future. Retired FF with the SFD after 31 years. Ruby

Job was done within two hours of my initial call. Great service! Polite and friendly technician (Avi). Thanks much!

Tal, is really great very professional and quick to respond. I would definitely recommend him for commercial and residential locksmith needs.

Service was quick. No more than 25 minutes waiting for the guy to come and only took a minute to unlock the car. Price was $70. Tried to charge $79 once he arrived but was told $50 on the phone. Not a fan of being lied to and given bogus prices. Was told there was a $15 service charge in person but not on the phone.

I'm locked out of my home and given a 15-20 minute window for them to show up. After a request for an eta 2hrs later with no answer, I'm calling someone else to help me out. I hope others have better luck than me.

Tai was great . I moved to new house I called them they showed up fast and Dudu the job even faster 5 stars

I cannot believe I'm dealing with the same company that everybody else has reviewed. I purchased a deal of the day off of Angie's List for Ty & R to replace four locks for $129. I called Ty & R to confirm date, time and my address. The day has rolled around and guess what? They never showed up. I called them and there was no answer, just a message. They never called me back. The only good news in this whole situation is that I'm able to get my money back through Angie's List. They simply ripped me off. Total thieves. I would not recommend these people if they were the last locksmith company on earth. Update: The owner of the company finally contacted me this afternoon. He had an explanation that I didn't quite understand for why they did not show up or answer their phone. He ended up coming out here and changing my locks for free. At least that was a good faith effort to make things right.

Tal is great! I accidentally locked my car with the keys in the trunk. Thankfully there was a small crack in the window so he was able to find a way to unlock my car within minutes. Totally recommend!!

I locked my keys in the trunk of my car :-/ Ta came and saved the day!!!! He came within 15 minutes and I was on the road within 5 minutes.

Today I accidentally locked the car keys in the car ('91 Honda Accord). I called and with 20 mins TY & Rock Locksmith arrived as estimated over the phone. Very friendly and expert service. I was so glad I could get the service so fast!...because so didn't have much time to wait. So he arrived and was gone in what seemed to be 5 minutes. Excellent and will use him again if needed ...but hopefully I won't be clumsy and lock myself out again lol .

Broke my only key off in the door of my 2006 Dodge sprinter. Called for an estimate and they quoted me a price that was half of another locksmith that I called, and were also able to come within an hour. The other locksmith quoted twice the price and wasn't going to be able to get the key for 2 to 3 days. They showed up on time and created a new key within a couple minutes and were able to transfer the electronic programming of my old key to the new one. I was expecting to have a 2 to 3 day ordeal getting a new key, but instead was only delayed getting home by about an hour.

I had a short convo with a guy on the phone trying to make a copy of the key. He wanted to charge me over $100 to make a copy of a NON CHIP key plus an addition $30 service fee. I proceeded to ask if I can just come in to just copy the key so he doesn't have to come out. And he said I'll give u a 50% off on the service fee. I'm just trying to copy a car key. He then proceeded to say "it'll be cheaper if you..." Then cuts himself off and said "sure it'll b $59 to get the key copy" Totally don't recommend this place, the guy is very untrustworthy. I called around other places and got quoted to copy this key for less than $10.

My car keys were stolen and the dealership said I'd have to get my car towed to them and then it would be a MINIMUM of $425 on top of that because my key requires a chip in it. Instead, this guy came to my car and made me two functional keys AND a dummy key for just under $300. Really nice guy and was super fast. He got there two minutes before his the time he quoted me and got the job done super fast

In the end they got the job done (commercial, not automotive) and were fast responders, but the $29 or whatever 'service call fee' was scammy. I asked the service worker TWICE "how much will this cost? What's your hourly rate?" and he just shrugged me off. Foolish me. Oh well, they did get it done and the worker was nice enough to explain how I could fix it myself. In the end, they still got it done for cheaper than another place's quote. I should have believed another review written on that! So, this business would be wise to be more upfront about their service charges.

My fiance had locked his keys in his car while at an appointment this morning. He called me and asked me to find a locksmith in the area that he could call when he was finished.. After calling a few places I called TY & R, I talked to a gentleman whom I asked how much it would be to come to Walnut Creek and unlock a 96 Accord. I was told $69. I thought great! That's a super competitive price! My fiance called when he was done with his appointment, the guy showed up and unlocked the car, all wonderful. Then charged him $100!!! What? He told the man that we were quoted $69, to which the man replied that "it's on their website." Well , we were told by a person that it was a certain amount and obviously he was not on a website being as he was stranded outside the vehicle. Either way, i think it is ridiculous that he was charged over and was argued with about it. DO NOT go by what they quote you... Apparently they don't know their own prices or are just Crooks!! Lame.

Tal Y. saved the day today, when we delivered client's furniture to their storage locker and found that the key didn't work. Made a call and in no time, he was there to drill out the lock, which wasn't that easy...2 broken drill bits later, we were in. Professional and efficient. Would highly recommend.

Tal came 20 min after I called, immediately fixed my storage unit lock & was fast, polite and productive. Thank you!

I love this guy was locked out of my apartment called him I asked price and I got it.he open the door for the same price he quote me over the phone . Last time Simone over charged me . 5 stars all day long

Had two keys made in less than 60 seconds no joke. Very convenient. Very fast. The locksmith there knows what she was doing. I had a hard time finding blanks for an old Volvo. No one stocked them but the Key Hut had two in stock.

Says on google they are open until 4:30. Booth says 4:00. I got there at 3:55 and it was shut down with no one in sight.

Called around looking for someone to replace a key on my Honda Civic beings it is chipped and the dealer wants close to $200. The lady was very nice and was able to refer me to another company that helped me out. Even though I did not get to use them this time I have used them in the past for normal keys and have never been displeased

The keys work perfectly and were made while I waited and on one of those machines where you can see what your doing. Its hard to find those anymore . The lady was very friendly. The location is great with easy access and at this point in time they have been in the same location for 26 years.

Never gotten a bad key here! I am willing to drive across town to get my keys here, they know their business. We have been getting our keys made here for at least 20 years. One suggestion to the owners: get an answering machine that states your hours please:)

Went there to have a key made, lady was very rude. As I was trying to speak she would just talk over me.

Great

Paul and his team will go out of their way to help you when needed, and they care about their customers. I had a garage door lock issue, and Paul came out to the house (a bit ways out from town) and wrestled the lock free despite the rain and very messy garage! I would recommend them highly!

Old school, knows his stuff.

This review is not just for one experience I've had with Paul's , but a combined review for all the times I've done business with Paul's. Today I called before they were even open and Paul answered the phone at around 7 am. I needed some locks changed badly ASAP. Paul came out and changed 5 locks and was done in less than 30 minutes! Plus, like always--Paul gave me a great deal! And that's why I always call Paul's anytime I need a locksmith because this is the type of service I've always received- especially when I need it the most!

I called Paul's when I locked myself out of my house and they did not disappoint! Paul explained that he was slammed but would be by in little over an hour. Sure enough, an hour later I got a call that he was on his way. He was timely, knowledgeable and very sweet! He did a great job and will definitely have my business and referrals in the future.

I call these fools on Wednesday mid day. I'm told Paul is on a call, Woman tells me l'll have him call you when he is done. One full day later, no call back. Simple front door lock problem, but what does it matter to them. I'll call another outfit now, these people stink.

We had the unfortunate experience of being locked out of our home at midnight in my pjs with my husband as we were walking our guests out the front door. My sister began calling several "24 hour service" companies & only one answered but could not get a hold of anyone. She called Paul's Safe Lock & Key by accident and by a miracle, Paul answered & said he would be out in 20 minutes. Seventeen minutes Paul showed up in his slippers, half asleep & opened our front door within 60 seconds...yes, it took him a whole minute to get us safely back in our house without having to break any windows or kicking in the back door!. We can not thank you Paul enough for being awesome & showing people such as ourselves there is still great customer service companies out there...

Initially wasn't satisfied with pricing. Paul & his assistant went out of their way to make it right. There was a miscommunication with pricing that I wasn't happy with. Paul & his assistant called me to discuss what they could do to make it better. Sincerely apologized & quickly sent me a refund in the mail. I'm very happy with the outcome & will definitely be using Paul's services in the future if needed again. Thank you for quickly fixing the problem, much appreciated! I really felt the concern & they even sent me a professional letter of apology. Was happy to see that they followed thru with their word & quickly resolved the issue.

I called this morning with a non emergency problem with a broken lock on door between house and garage. They showed up around six tonight and replaced the broken lock. In addition the new lock was re keyed to match my existing keys and three new keys were made for me a no charge. Very pleasant experience.

When i called in the morning I asked what day they could come out to re-key my house. Paul told me he could make it out between 2 and 3 in the afternoon. At 4:30 I called the shop to make sure I didn't miss a phone call from them so they asked Paul and at that time I was told he would be out at 5:30. At 7:15pm Paul called to say he was just leaving but his shop is an hour away from my house so I told him not to come out at all. Not once did he apologies for not letting me know he was going to be late. And I had waited from 2:00pm until 7:15pm before I had even heard from him. Don't wast your time!

Great service! I locked myself out of my house and luckily I had my phone in my pocket. My landlord couldn't find the spare key so I had to call Paul. Best decision I made. He was able to get here within 30 minutes. He had a hard time getting the locks opened since they were installed upside down, but he did it! I was very relieved and appreciated his service. He doesn't overcharge and even offered to make a couple spare keys at no charge. Paul goes above and beyond for the customer and I will highly recommend his service to all!

called Paul's lock and key this morning because my wife locked her keys in the car while the car was warming up. He answered right away, was here within 20 minutes. thank you so much!

Pauls is the greatest . Comes out day or night always quick and professional. I have lived in lodi all my life and wouldn't trust anyone else.

Lost my car keys, so I needed a new one made. Was given two different quotes, owner was rude, and they didn't even have my key. If you're in lodi and need a locksmith, go to the place on Sacramento street. They were awesome.

Paul was wonderful to work with. He was kind enough to come out on a Sunday morning and change all of the locks on one of our family homes in Lodi; some which we were not able to provide keys for. He was efficient, polite, professional and reasonable. A tough combination to find in this day and age. We would HIGHLY recommend Paul for any job that has to do with any aforementioned items he assisted us with.

Paul is awesome. I have dealt with him & his sons for many years. This last time I locked my keys in the car at the car wash. He came to pick me up at a friend's house. Drove me to the car wash and in a matter of minutes got in & I was on my way. With a discounted rate. WHO DOES THAT? Paul is very AFFORDABLE/HONEST and gives customer service at it's finest. He charges half the price of other local Locksmiths and will go the extra mile to help. You can't ask for anything more!

I've been going to Paul's lock and key for 15 years. They've fixed locks on my cars, truck, and house. I always thought they were good. This time I went to get a car door lock fixed and got charged double what everyone else charges. After looking at what he charged for this same repair last time, it was still double from last time. Never again.... You've lost my business.

Always went for hard to find keys but the last time he gave me a ration of ****, did make the keys but ground his name off of them then charged me $2 more per key than previous. was told to go somewhere else if it was a problem. thanks i will.

I called paul to cut thru a unbreakable padlock with less than 20 minutes to spare. He completed the mission, chatted and hooked me up with a new lock with time to spare! EXCELLENCE. EXCELLENCE. EXCELLENCE.

Fairly quick service...people were a bit crotchety but in a "next door neighbor" sort of way. Not the most efficient group I've seen but looked like they were working with 1985 technology. Good place to get specialty keys made...

AMAZING SERVICE!!! Highly recommend! Called because I was locked out of my office and he got us in within minutes!!!!!

What a great local business! I went in here and they were super nice. They were fast on there work and added in extras for free! There place was a bit dirty but I don't mind it if the service is great which indeed it was! And they deal firearms too which i didn't know about. Awesome place

Paul is the owner of this business and he reminds me of my "no nonsense Grandpa". He is gruff, hard of hearing, works his business when he feels like it and is lacking in "people skills". I used him, since he is an FFL firearms dealer, to handle a purchase transfer from out-of-state. He is the cheapest around, but you do have to take a bit of crap from him, i.e. the firearms guy "only comes in once a week or so", and "people might not be there so....call before you come." Yeah...so consistancy is not a strong point either. Also he forgets how much he charges or quotes you. Not a good sign either..... His shop is beyond untidy, messy, or catastrophic. Filthy might be a better start.... Better steer clear of this bozo.

Went to find a gas tank for a F150 and all of the tanks were punctured with holes. Online the gas tanks were priced as $34.99, how does Pick N Pull price gas tanks with holes in them!? Good luck to everyone.

As always, prices are more than online and almost the same as new. Some parts actually cheaper to buy new. 2 little vacuum lines and a moulding cost me 25 bucks today. I compared online when I got home and exact same parts were 9 dollars total on Ebay. Greedy and shady business. Go to one out of Stockton, the owner lady is dirty and rude.

Came to get a duplicate for my car key and was very delighted. Christopher was very helpful and had a very nice attitude. He is very professional!! Would definitely recommend this to everyone in the 209 area. If I could rate more than 5 stars I would.

These guys are quick, reasonable, precise, and knowledgeable. We had our Camaro cylinder replaced and they jumped right on it! The correct phone number is 209-463-0100

Do not trust this business! I needed an ignition key, after coming extremely late the man charged me $90 he said he was going to return to finish the job. I needed an ignition key not a duplicate key! I called him for the next three weekends, and waited for him to come back out to my house he never showed! When I finally spoke to him he refused to return my money, and could not give a time when he could complete the job he half way completed. When I asked to speak to the manager or person in charge the employees shrugged their shoulders and just laughed. This is a form or robbery, I would advise you to pay the extra $20 or more to receive COMPLETE quality service!

I called locksmith emergency last minute not thinking they weren't going to be able to help me! To my surprise "Ben" took my call... Ben is super professional asked me my location and said I'll be there in 30mins... he didn't lie! He was at my house Ib 30mins he opened my car and made a key for my vehicle! Ben completed the work within 30mins in super happy and pleased with his professionalism! Anyone who needs a car opened and need a new key for their vehicle call Ben he will take care of you!!!!!!!

Today bad got worse as it developed, somehow my car keys left my possession between the time I left my car and arrived at work. I Googled locksmith and called to get help. The company I contacted was locksmith emergency. They quoted me $15 for the service call and $190 for the key. When the technician met up with me, he informed me that he could make a key, but to get the key to start the car, it would take special programming, an additional $300. Then as it progressed, he informed me it would cost more to reprogram the car so my lost fob would not be able to work. It all said, my $190 quote ended up costing $1062. When I called when I got home, I was advised that since I agreed to their prices, there was no redress. All I can say is DO NOT USE THIS COMPANY!!!

It was sunday morning when I locked myself out from the house. Locksmith Emergency Inc provided prompt service, and knowledgeable technician, Leo. He came and took care of letting me in the house and also installed a new lock that works excellently. If you live on the Peninsula and don't want to wait indefinitely to get a locksmith definitely give them a call!

Tried everything to get my truck open and it wasnt working. Finally on a hunch he used some other tools and it popped open. Thanks locksmith emergency. Ill definitely recomend to friends

We need to rekey the lock at the front door. Changing the whole lock would be very expensive, so we checked out alternatives for doing this and we called their service. Luis came here really quick (in like 10 minutes) and got the job done well. The rate is reasonable.

Arrived within 20 minutes to unlock my door knob. Nick was friendly and professional, and got the job done with no hassle. Thank you!

Very nice gentleman, Gregory, came out to fix my door knob....came out quickly and then recommended the best thing to do and he did it. It was a pleasure to have business with Gregory and with Locksmith....if ever you need lock problems, this is the place.

Be very careful if you search this company on smart phone. It's very tricky. 1. The headline says $15, but ended up with $400!! So many hidden cost but on the smartphone, you cannot even click their website. 2. The address is no where. It's not Menlo park, as well as Redwood city. 3. The guy who shows up smells full of marijuana.

Amazing locksmith service- they were fast and well-equipped to deal with our lock. Also very transparent about the cost. I would definitely use them again if I'm in a pinch!

We had a bedroom lock out. I looked up a locksmith online and discovered this company. Everything they claim is wrong, except the service fee. I waited almost an hour for someone to come. The job took him 5 minutes, all he did was use one tool to pull of part of the handle, and another tool to turn the lock. I did everything else, that means take out the old lock and handle and replace it with a new one. He asked for $129 (not including the service fee)!!! I was shocked!!! The website claims lockouts start at $30, and I assume the service fee is for the driving to and from a place. CANNOT recommend this company!!!

My mom and I had just been Christmas grocery shopping and had been going in and out of the house. Then the screen door locked behind us and we were locked out. Gabriel answered the call and was to my mom's house within an hour. He knew exactly what the issue was and replaced it on the spot. Price was very reasonable and he was a nice guy as well. If mom ever needs help again, she'll give him a ring. Gabriel also has a brick and mortar store, which is great too. Thanks!

Scam. Charged me $300 for a $25 lock and waited until AFTER they changed the lock to tell me that they couldn't fix one of the main things I called them out for -- the doorknob being very loose -- saying they didn't have the proper tool. Guy said "you need to call a locksmith". What?? I thought I had. So what? Now I have to call Someone else out and pay them $300 to tighten a doorknob? If you'd told me you couldn't fix the doorknob (which he clearly knew before changing the lock but didn't tell me), then I would have called someone else. I feel scammed and the job is only half done.

Gabriel came to our house in 15mins and fixes 6 doors of ours. He was exceptional at his work. I will surely recommend him to anyone who needs a good jobs on their locks.

We got locked out of our car and called up a service. The tech arrived on time as promised. He provided great service by opening our car in the fastest way. Next time I will encounter such emergency I know who to call. Highly recommended!

Our office had to get our locks changed recently and we contacted Gabriel who was extremely helpful and QUICK! He was in and out and very professional. We would recommend him to anyone or any company looking for help quickly!

BIGGEST PIECE OF CRAP OUTFIT I HAVE EVER DEALT WITH! Wasted 2 hours of my time today!They tried to quote me $250 to make a door key for a 1997 Ford E-350 Van. After I told them no way, I was told $130 by the locksmith who arrived. Then they called and said $200. I said no and they told me $180 and I agreed. All of this while his loud mouth, clueless poor excuse for a Locksmith struggled to figure out what he was doing. On the cell phone for most of the time speaking whatever language it was very loudly in the street. I kept checking to see what was going on with my Van key progress and he was still on the phone. I went back again and he was gone! He called and said he didnt have the right machine etc etc..I called AAA instead $50! Watch out for these con artists

I used this comp. for changing all the locks on my newly purchase home in Brentwood . He arrive on time, was very courteous not to step on my new carpet and gave me 1 free key and dint charge me for mud counting how many locks I need changing! Thank you so much!

Called them in the morning to change a front door lock. Mike arrived within the 2 hr. window they gave me. Mike is a very good locksmith- would use them again anytime.

I called a couple of locksmiths including this one, but couldn't even leave a message, so called a third and they said they would be out within an hour. 10 minutes later I got a call and told them I already had someone coming out. He said he was the tech just calling to confirm the address, so I gave it to him, first mistake. He arrived within minutes in an unmarked passenger car, second mistake. He had minimal tools and wasn't sure he could open the door. He did retrieve a slip tool to slide under the door and opened it. He was at the house less than 5 minutes and charged me $189. 15 minutes later the shop I called showed up. It became clear this company had scammed me. Do not use them, let my mistakes save you making one.

I called this company today, they quoted me 39.00 visit and 25.00 to re key each lock. When the guy arrived he came in and then stated price was 85.00 per lock. I told him to get out of my house and he tried to renegotiate as I walked him out. He continued to call me to try to get back in and renegotiate and then his boss called me I explained I was not interested in their services but they continued to call and even text me but at this point I was done, you get 1 chance to do business with people. Stay away from this company.

I know AALK inside out, their service is great, fast & friendly. Residential, commercial & automotive mobile locksmith services at it's best.

DO NOT USE THESE PEOPLE! No Bueno. They don't show up or call back.Unprofessional. Waste of my time waiting all day! Losers.

Call to make appt, instead taking down the address he ask me to text it. Made appt for 1 pm the next day, had to call him at 1:30 to ask if he was coming. Said he didn't get the text. Once he showed work went well, though he did not live the deadbolt

If I could give zero stars I would. Made an appointment two days before and then got the runaround an hour after he was supposed to have been here. He told me he was running late twice and then after nearly 3 1/2 hours was just a no-show. He didn't respond to my texts or phone calls. Totally wasted my day and was extremely inconsiderate about it.

Very pleased with this company. Called Bruce on a Sunday afternoon, needed him to go to my sons house and rekey and program his cadillac. He was there in just a few hours, it got dark and difficult to see, car was parked outsde so he came back next day and finished it up in a very professional manner. He even offered a discount for cash payment.I was very pleased with his service would recommend to anyone.

Bruce came in short notice on a weekend and re-keyed my locks. He is very nice, quick and dependable. I would use Bruce for any of my locksmith needs.

Called him TODAY and he promised to be at my place by 3:30, then nothing. No call, no show. I still can't get in my front door, have to go through the garage... thanks for leaving me hanging. Booo. 2 thumbs down.

Took my key fob with included electronics to Bruce and within 5 minutes my life was restored back to normalcy. I compared quotes to all the other automotive locksmiths in the area and he was by far the best in the price dept. Mix that with that with speed, a 90 day warranty, and professionalism.... That's you get 5 stars in the yelp era. Thanks Bruce, will be back or will send your way.

at first they were great i had lost the only key to my car i called they said they could make a new one for me for $125.00. Ok cool i needed this key so i could go back to work the guy gets their at 7pm and was there trying to make the key till 11pm. Thin at 11:30 he knocks on the door and says he cant make the key and asked if he could come back tomorrow to start again i reluctantly said of course big mistake on my part. He told me he could be there at 8:am the next day perfect i didn't have to be to work till 3pm he never showed up i called 3 different time the first time i got a answer and Bruce said he would call him and find out whats going on and he would call me back in 10min. 2hrs go by 2 more calls and 2 voicemail's no reply nothing. i was screwed because of their intentional lack of professionalism and lack of respect for the people that keep them in business i missed 3 days of work on Monday when toyotas service department was open i went in they needed the registration and my id literally i was in and out with new keys in 10min and only cost me $28.00. And also reading some of their other reviews its apparent im not the only one they have pulled this crap with ether.

Bruce is a lifesaver! Funny story short I snapped my key after a late dinner and I called almost every mobile locksmith in the area with no luck (not to mention some people are really rude at 10 pm, like hello your ad says 24 hrs what do u mean u can't help me?!) Bruce was extremely professional and not to mention fast, he had it all completed in 10 minutes. I would definitely recommend him to any one and I know I'll be taking all my business to him after today. Thank u Bruce!!!

Extremely horrible service!!! I called to have a car key made and there was a guy by the name of Josh who worked on my car. He said it would take 30 to 45, so I left him to work . It took almost 2 hours, I am a very patient person. The fact of the matter is, he didn't get it done. He came to my door and told me he couldn't do it. He said there was something wrong with my car. I wasn't charged but he said he'll be back in a couple of hours or he'll give me a call. He never showed up nor did he call. I called another service two hours later. When I stepped outside I seen that my door was cracked open. He broke my entire door panel! My handle was caved in, the screws was no where to be found, and the door could not even shut (which left my interior lights on)! This caused my battery to die along with my hope. I was not only without a new key for my car but now I had to fix my door! When my boyfriend and I called Bruce, the owner, he told us he would come and look at it like 2-3 times and never show up! We left messages that weren't returned and even threatened court. In no way was I looking to get compensation, I WANTED MY CAR BACK THE WAY IT WAS! Anywho, I decided that I'd let it go. I'd leave this review instead. Having said that, this company is rotten. I would suggest "Ramirez pick n save mobile locksmith" because they jumpstarted my car and fixed my door panel (all things they didn't even have to do)! Plus, they are cheaper! They also MADE MY KEY!!! BEWARE of Bruce's company! ... Rotten people..

I used Bruce's recently, I was totally impressed. Needed to change locks at a rental that was just being occupied, the tenants were just moving in. I had called a couple of days in advance to check on availability, they told me just call a day in advance, quoted prices which seemed quite reasonable. I called, he came at the time I requested, even contacted me when he was on his way. He was fast, efficient, clean, and was great with the tenants who were there. Bruce even offered good observations and suggestions. His charges were exactly as quoted. Could have asked for nothing more and I will use him again.

Bruce really pulled me out of a jam. I needed my locks changed fast and he made that happen. His prices are reasonable. I recommend him highly to others.

I called these guys to get a quote about some automotive keys. This guy was totally rude and unprofessional, I'm glad he was on the other end of the phone and not in front of me. Would have gone badly. You've been warned

Very strange experience. Please check the full reviews for this business, many experiences like mine. Filled out Yelp's online quote form just got a two 3 word response "Need More Info". When I tried calling them, they wanted my address right away before giving a quote. When I said no thanks, they got very rude and started saying "we are professional people and need to come to your house". I told them politely thank you, but we'll go a different direction, and he started raising his voice about how I wasn't respecting him as a professional and they need to see the job. Everybody else just quoted the job - some asked for photos, but nobody else insisted on coming to my house first.

I locked myself out of my home in Menlo Park. I was so happy that San Carlos lock and key were prompt and had someone at my house with in 30 minutes! Great customer service and very professional! Highly recommend!!

Fast and professional service. Within 20mins the technician was to me and had me in my car in less than five. He made it look so simple. Definitely recommend and will call again if needed.. Hopefully not too soon. Lol

Locked my keys in my car, they came really quick and prices are great!

I wish we had checked this guy out first. When there are many reviews scoring very low--not just one or two outliers--watch out. We called this guy in 2017 to fix a broken lock and he came, charged over $200 for a temporary fix, said he needed a new part and would come back. Stupidly I broke a rule and paid without the job complete. I waited a week, then called. He said the part still didn't come in, to give it some more time. The lock broke again and of course he didn't call or come back. When I called again, he acted like a different person, like I was trying to rip him off, he was extremely rude, paranoid, and even threatened us if we wrote a bad review. It was a bit scary, and we considered notifying the police but didn't. I figured it was a lost cause then called Keylo and got it fixed. Keylo wondered if someone messed with the lock, because it wasn't done right. Keylo fixed it for less than what San Carlos Lock and Key charged. The $200 we spent on San Carlos Lock and Key was wasted on an expensive lesson. The other broken rule was not looking him up on Yelp first. After everything was over I looked him up and I saw all the reviews describing exactly the same behavior. OK, stupid me, lesson learned. The bizarre part is why he's like this? Why the personality change from normal to psycho? I don't even expect people to be super cheerful--we all have our personalities--but why the attack dog paranoia? I won't say where he's from, but let's just say he's not native born in San Carlos. Where he's from is ripping people off okay? I guess he preys on fools like us who don't check with our neighbors, NextDoor, or Yelp first. San Carlos Lock and Key, if you read these reviews, take note: If you do right with people, you sleep better at night.

This company provided me a great service. I got my key locked in the car. Steve came to me after 20 minutes and gave me reasinable price. He was very informed and service oriented. I will definitely recommend sancarloslockandkey

Ben did an amazing job of removing a u-lock on my bike after I inadvertently lost my only key. He was quick, efficient and friendly. I would recommend him to anyone who need a reliable and friendly locksmith.

I found San Carlos lock and key online. Ben came to me within 20 minutes. He was very friendly and professional. He opened my house without breaking anything and I was also satisfied from the price. I will definitely call San Carlos lock and key again

OUTRAGEOUSLY PRICED!!!! Front door would not open, took 10 mins to open and replace a .20 cent part and charged Almost $400.00. I will never use them again!

Eddie came by this morning to realign the strike plate for our deadbolt. Eddie came out within 30 minutes of my call, and did a thorough and fabulous job for us. Eddie is very friendly and engaging, and I am very pleased to give him five stars! The price was as discussed on the phone, all great!

Super quick - unlocked in two mins. Thirty from phone call. Great service!

Eddie was great! Helped me out of a real jam late on a Saturday! Love these guys! Thanks!

Avoid. Fraudsters and will charge you an insane amount after the fact. 29 service fee 165 for labor fee 189 for the knob replacement This is to open a locked door. Just a regular door knob lock, no smart lock gadgetry. Go figure.

I wish I had read more of the reviews before going with this company. I had an emergency and needed a locksmith to come out and open the door as no one was available to drive to the house. I tried calling the other higher rated locksmith companies in the area first but none of them answered the phone, eventually I made my way through the list and got a hold of San Carlos Lock and Key and they quoted me $29 for the house call plus another $35+ to open the door. Once they got there they said instead of $35 it would cost $265 to open the door because the lock we had on the door (plus the $29 for the house call), so almost $300!! We just have a normal front door lock like everyone else has, it's not like it's a bank vault, gimme a break! If this wasn't an emergency I'd definitely not have paid for their service but I had to do it and the guy opened the door in less than 60 seconds. We were able to negotiate the price down to $240 by paying cash but I felt cheated and robbed by these guys. The fastest, easiest, $240 anyone has ever made. I do not encourage anyone to do business with them, ever, ever! BEWARE!!

Cheater. They give you a "quote" by phone, let you wait for hours after the time the promised to be there, then charge you 10x more than they quoted because "the lock is a smartlock type" (for a standard lock type). I seriously mean 10x the quote. They know you're desperate (otherwise I wouldn't be calling a locksmith) and take advantage of you. 5 star reviews are certainly paid for. This is the worst locksmith ever. I feel cheated, robbed. DO NOT EVER USE THIS SERVICE

I tried calling Keylo Locksmith and Google messed up and directed me to this company instead. Jay answered the phone and never mentioned that he wasn't Keylo even though i asked when he answered the phone if i reached Keylo. Jay came out and looked at the doors in question. He took pictures and told me he would follow up and charged me $99 and said it would go towards any work completed. After a week i called back to follow up since i had not heard back from him. When i got a hold of Keylo he explained to me that there is no Jay at their location. So now i have paid $99 for nothing but a guy to come out take two pictures and do nothing for me but waist my time. How can you trust a locksmith that lies to your face and doesn't follow up on the work you paid them for? I will continue to go to Keylo for all my lock needs. They have always been honest and know what they are doing with reasonable prices.

I went to the store to get copies of my house key and low and behold they're closed...and the hours on yelp says open 24/7. I called to confirm if he's open or not and he told me to go Home Depot. Then has the nerve to call me back hours later and started harassing me on the phone several times. WTH?? I'm forced to give him A star but really he doesn't deserve to have ANY customers. You've got major issues...get anger management!!

Quoted me 30 mins to come to my car. Hour later, no one showed. I called someone else.

Asked for help to open my door lock in the evening. Was told he will arrive in 15 mins. Waited an hour and still no one came. Called again and said will arrive in 10 mins. Did arrive in 10 mins, opened the lock in 2 mins, and charged for almost $400. That is $200/min.

Very professional, ontime, got the job done prefoessionally and quickly, no fuss. Would highly recommend him to anyone. He had a great attitude

I called them when I locked my keys in my car at work. Jay came out and helped me within 40 mins. Super nice guy

Be careful with the 4 and 5 star reviews you're reading on here; this company offers "discounts" on their prices if you're willing to give a good review--reviews they don't necessarily deserve. Read below for a detailed report on my terrible experience with this business. This review is specific to the emergency after hours lock repair/locksmith service, as opposed to their storefront operation (lock and key purchase, key duplication, etc). My wife and I called late in the evening after being accidentally locked out of one of the internal rooms in our apartment. During the phone conversation, the price quote for service was never fully clarified; the person who'd answered the call was dismissive and tried to rush us through what the service included (and what sort of payment options they took). We needed to get into the locked door, though, and no other local locksmiths were available, so we went ahead and asked them to come out. The technician claimed the lock on our door was impossible to unlock without the key, and that it would have to be drilled (I'm less likely to trust this was the case based on how they'd treated us in general, but maybe so...I'm obviously not a locksmith); they quoted us $354 and were unwilling to accept anything but cash. This is even though their website suggests they accept credit cards, and was one of the things the person on the phone had tried to avoid when we asked about it. Ultimately the technician required us to drive out with him and find an ATM in the middle of the night (this is also something they've made several other people do, you'll see it in the other reviews). At the end of the voyage to the ATM, the technician then said he'd drop the (cash-only) bill by $50 if we'd give them a good Yelp review! He actually asked me to pull out my phone on the spot and do it in front of him. Several other reviewers have also claimed this was the case. This points to a clear lack of integrity on their part, especially when combined with the awful customer service we'd received over the phone; it's also against the Yelp terms of service for business owners. Obviously I declined that "offer", so that I could leave an honest review instead. Bottom line, our experience suggests this business lacks integrity and (at least over the phone) anything even remotely approaching decent customer service. I'd also urge you to take the 4 or 5 star reviews you see here with a grain of salt; they could easily have come from people being paid to leave good reviews.

I was looking for a luggage lock for tomorrow morning's flight on a Saturday night, and no other locksmith was open. Luckily I found San Carlos Lock and Key, where I found the lock I was looking for.

I called them and was quoted "20-25 minutes. Called them 45 minutes later and was told they were on the way. Then tried calling 1 1/2 hrs after initial call and it went right to voicemail. They left me stranded and never called back. It was stressful enough to be locked out but waiting and waiting was very upsetting. Very unreliable!

San Carlos Lock And Key is an awesome operation. **** answered my call promptly and graciously, promised to be onsite within an hour, showed up on time, diagnosed my issues in moments, found a cost-effective solution for me and fixed my problem all in a matter of a couple hours. What a pleasant experience. I recommend **** for his excellent service, expertise and overall expediency. I'll definitely be passing out ****** cards to my friends in the Bay. You can't go wrong here!

I had dead bolt locks put on a couple of doors. The guys were very professional with fast service. Called on Wednesday around 1 pm & they offered to come out at 3 pm.

I needed to get some key cores redone on a Saturday and a high security key for my Lexus. Took care of me on quick notice pretty late in the day, for a great price. I was pleasantly surprised to find that the store was open 24 hours a day. Really nice to have a local shop open on the weekends.

Awesome service at 11:45 pm on a holiday weekend. 150% recommend them-professional, timely and charming!

Very fast respond time and quick service. We were able to get back into our apartment in about 15 minutes after making the call.

Great experience. Easy to communicate with. Arrived early, resolved the issue quickly and easily where other locksmiths said it will take hours. Very reasonable rate.

Excellent service. Always plesant. They have been making keys for me for about 30 years. Have even made keys for hard to make for Chinese locks.

I chose this company because they were local and have been in stockton for years what a joke. Lost car key took key code from dealer requested key cut after I had called to see if they could do this. Got key it would not work by this time they had closed went back next day they stated no refunds ?$&@ what no credit toward new key nothing ok requested since key did not work what could we do they stated I would have to remove the component so They could have key made now they are a 50 year service locksmith but they could not remove this I had to remove it I don't understand is this what you do for a living so I went home removed it and took it back to have key made will see if it works my mom is mad wanted me to go somewhere else since they would not refund the original 25.00 she feels I paid for a service they did not provide a good key refund should b made. I still want to give them a chance see if they can cut car key really I just want this over with will update when done

Awesome service!! Had a tech come out to open my locked vehicle. He was professional and quick. I had a few techs from other companies come out and they wouldn't do the job because of the high risk of breaking my window (understandable) but Charlie's had the proper equipment and was able to get the job done. They saved me a lot of money because I was about to give up and just tow my car to a Volkswagen dealer and get it fixed through them. I definitely recommend this place!!

Refuses to cut keys you don't purchase from them. I don't want a crappy remote key and like to get nicer ones. Won't be getting my business.

Came in for a quick copy of my keys and it took about 40 seconds. Good service. Good people. Id suggest walking in with services before calling because the shop can be quite busy witj people. Thanks guys.

Needed a last minute rekeying of my office after a bum stole my purse. Thank goodness Janoah was able to come out right away! He was quick, professional and sympathetic. I so appreciate it!

We have been long time customers of Charlies Day & Nite. Every time they have done any type of work, from installing our security system to getting locks replaced, their service has been exceptional! Thank you Charlies Day & Nite for your outstanding service and dedication to quality costumer service.

My son broke the only key I had for an old car we have so we needed a new one. The dealerships wouldn't make the key because it was too old so I called around and got a couple quotes. Charlie's day and night is great. They told me which lock to remove to make sure that they were able to get me the best cut key. They had the key ready for me to pick up when it was time to pick up and they even made an extra key. Of course I had to pay for the extra key which was a good deal but like he said it's easier to make an extra key out of the key verses the door lock.

These guys are crooks. More so when they hear you've been/possibily been a victim of a crime or you're trying to stop/prevent a crime from happening to you or your home. When I went into the business I was in tears and angry. I explained my situation and goal. I was shown items I would get and their functions. When he showed up to fix my doors he was holding something different than he showed and quoted me on. It was so cheap that it could be bent by hand. He only placed half the stuff onto my doors that i requested and agreed on saying he wasn't going to install it because he didn't see any damage he said they weren't coming in that door but they were. He left half the stuff off and had to put some of my old stuff back on because he broke his stuff lmao trying to put it on (cheap) leaving me vulnerable once again for 2 more days until he could return. 2 days later he returned and fixed what he broke and handed me a bill for 560 something dollars. YEA! and Guess what. The thieves got back in the very next day that he claimed stopped the problem. I called the manager explaining the situation for the over charge, cheap equipment, over priced labor charges, leaving off half the items i wanted, requested and paid for. I told him he left me vulnerable for 2 days with half fixed an half broken equipment until he could return 2 days later. Do you know what he said lol for another 100.00 we'll replace the door knobs with a medium grade durability instead of the lower grade you were given. WHAT! 560 something dollars is lower grade stuff and the thieves got back in the next day hahaha. BBB needs to be called and a report made. Wal-Mart sales better. Don't waste your money or put your hard earned life in their hands.

Great service. They came on time, we're efficient and went the extra mile to help get our keys changed promptly. Will refer friends.

I came 15 to closing and they were still able to make 2 copies of key in about 5 minutes! Super nice!

This company service is the worst I've ever received. When I dropped off an item it sat for two hours when I called him to see if it was ready I was put on hold at almost 30 minutes. When I called in to find out what the status was the female that answered the phone was the rudest I've ever met or ever spoken to. So I went down and removed the item I was supposed to have re-keyed and went someplace else. Do not ever do business with this company they will screw you over and ignore you. Will they correct the problem? I seriously doubt it.

I was not impressed. I have an old door that needs a new lock. The young man at the counter told me to take it apart and bring it in and MAYBE they could fix it. So, I have to do the work and my door would have a hole in it and they still might not be able to fix it. While I was there I watched other counter people just walk off and not do much of anything. Ug

Go see Sam. Amazing service. Fast and efficient solution to my problem, definitely head there for any of your lock or security issues!

Horrible service and could not provide any solutions to my issues with my keys. Half way through our conversation he decided to help another customer, instead of finishing with me. I will never go back there

Charlie's has been around forever and for good reason. Fast service! Excellent staff! Quality workmanship! My wife and I needed a lock repaired in our home and Dennis came out. Fixed the lock with the least cost and was a pleasure to work with. If you ever have the need for a locksmiths you need to call Charlie's!

These guys really know how to take care of me and they really know what they're doing. I send all my door lock cylinders and ignition locks to them to recode or repair. Try them out..really good guys.

KEYED UP!!! We have used Charlies before, many times for work keys, car keys and Sheriff's Lockout of our Tenants. Was disappointed today, however that even though they have a big sign that they "Make Hi Tech Auto Keys Here (see pics)" they DON'T unless it is either THEIR key or one from the manufacturer. They did tell me it was because "other keys use foreign metals that damage their machines." So SEBASTIAN (see earlier YELP Post), there is your answer!!! I will follow your advice and head to WalMart. I AGREE. I would have MUCH rather given Charlie's my business then Walmart. Apparently Walmart dorsnt have this isdue or replaces parts more frequently. If you want to make some spare keys for your "Hi Tech" car, don't come here. You will leave, "Keyed-Up!"

They don't return multiple phone calls. Also, they advertise certain products, and are not able to answer questions about them. Do NOT recommend.

They have a big sign outside the store saying they do transponder car keys. I brought in a blank transponder key because I had to buy the right one for my car and they told me they wouldn't cut it because I did not buy it from them. Did not give me an explanation to why he wouldn't cut it, I simply wasted my time. Took it to Walmart and they cut the key I provided them and programmed it. Wanted to give the local business my money rather than a big corporate store but i guess they didnt want my business...

Very rude customer service. Tried to get info for getting car keys copy but crazy person hangup on me.i can tell how they are if they don't have respect for customer.

Over 130 dispatches to different jobs in recent years. ZERO DAMAGE CLAIMS. ZERO COMPLAINTS. Great team of professionals.

Terrible driver with "Rex Lock & Safe" on his van tried to run me off the road this morning on Ygnacio. Would never call them for any service based on his aggressive driving style. No decency. Zero. It's a merge lane to let me merge, not for you to speed up and try to run me off the road!

I love rex lock and safe! I have used them at a number of different businesses as well as for a few residential needs. They have been extremely helpful in every instance! Very knowledgable, good communication and on-site techs to a great job (and leave the place cleaner than they left it)!

Great mom and pop spot that will fulfill any needs with making or duplicating keys. Came in for my malfunctioning Honda Chipped Key and they had it done and on my way within 15 minutes. They were also super sweet towards my little girl. Support this local business!

I called them last night just after 8 and Israel got to my location before 8:45. He kept me updated on his ETA, insuring me he was on his way. When he arrived was very quick and very nice. I am definitely recommending to all of my friends and family!

I called them last night just after 8 and ****** got to my location before 8:45. He kept me updated on his ETA, insuring me he was on his way. When he arrived was very quick and very nice. I am definitely recommending to all of my friends and family!

Rich W, It appears you were not the only one to have problems with terrible service and techs not showing up and no courtesy call. Others have had the same issues with these guys. I wonder if it's just the poor excuse for manager in the Tracy branch or if indeed it was a self entitled owner that feels his time is more important than yours. I for one am sick of shitty companies that act like they are doing you some big favor when you call them for a service (don't we pay them?) How rude and self centered not to even call you when they KNOW they can't show up on time. I think it may say more about the small little power freak manager than the company but if this is how they treat people I'd never go there. Thanks for your review.

Do not use this company !!! I had a appointment fro 11am - 1pm with Rex Lock & Safe 1020 'B' Street Tracy, CA 95376 when nobody called me or showed up at 1pm I called them back & got a very rude & unprofessional person that said he was the owner of the company. When I asked why nobody called or showed up I was told they were very busy & understaffed & & the technician was eating lunch & would be over after he is done.When I asked when that would be I was told "do you want the appointment or not" I then asked him is that any way to talk to a customer. An argument proceeded after that.

Had an apt to fix a lock that is broken, Over two hours late for apt, I called to confirm someone was still coming. Man that came could not fix. A couple days later a manager came out and looked at it, said they could come back a third time the next day to fix.....tech called to confirm my apt for the following day. NO SHOWED on a Saturday...no call, no call still 5 days later. Would NOT recommend Super unprofessional, if you're running late totally fine, call or text...that's why we provide numbers. NEVER no show someone and not follow up. Moving on to the next company as my door is still broken---oh and I waited two weeks for the initial apt.

Really great company to work with! We had a major house fire and they were super helpful in helping us with opening a safe. Have also used them for making keys, installing Medco Locks. Excellent customer service by all of their staff!

I went to Rex because they had made me spare keys before. This time I only had the lock code, no key. They told me it would be $125. When I balked at the price, they changed it to $65. EasyKeys.com will send me two keys for $14 total.

I needed a new key for my car which required a computer chip in it. I went down to see these guys. Omar was the one that helped me. This guy went out to my car and looked at it, then he had the entire key made flawlessly in less than 10 minutes. I was on my way and the key works great. These guys are very good and I recommend them. They will get my business in the future.

Fast service. They returned quickly to cover warranty work later as well.

You really do get what you pay for! After a bonk on the head and a few brain cells lost on a Thursday afternoon, I locked my family out of our house because I figured that the weather was perfect to adopt a transient lifestyle (53 degrees, partly cloudy, 40% chance of rain). Well these guys promised me someone within 30 minutes. I got someone in 12. It took about 3 minutes and $125 to get back in my house and finish unboxing my new dishes. Here's to Rex Lock & Safe and a better brain for me!

Thanks for saving the day REX Lock & Safe!!! Quick, professional, and friendly service. After a few phone to various companies calls Rex Lock & Safe pulled through with the best rates and fasted response time. The receptionist is very sweet and got someone dispatched to me right away. The dude that showed up had a big smile and seemed to genuinely care about my situation which was comforting. Within 40 minutes from the time I called Rex Lock & Safe- I was l was back in business. Golden!

This place was recommended by a hardware store to create a key using the code (number printed on the key) instead of the key because I locked my keys in my apartment when my roommate left and locked the door on me. They wanted $25 to make a single key!!! I asked why so expensive, and she just said "that's just our pricing, if you had the key it would be $2". I walked right out. I get that maybe it's more expensive to make one without the key but not that much more. The locksmith about half a mile down the street made me one for $8. Go to Concord Locksmith near todos santos plaza, way better pricing and super nice employees as well.

Called to change out a lock to a dial/keypad combo lock on a large safe in my home. I have heard that Rex Lock is very knowledgable about safes so they were my first call. The first technician that came out was nearly two hours late. I had to call Rex lock multiple times in order to try and figure out where he was. When he arrived he unboxed the safe lock, attempted the install, and gave up after about 20 mins. He said that someone else would need to come out and look at the lock because he "didn't have the right tools." A few days later, after receiving no follow up call from Rex, I called and set up another appointment. This time the tech showed up 45 minutes late but was at least more knowledgable. The tech got the lock on but could not figure out how to reset the keypad. He also said that the first tech misplaced a screw that was needed to fully attach the lock to the dial. He eventually did get the dial combination working and said that someone from Rex would call me to finish the job. I could now at least get in and out of my safe until the job was finished. A week later and I have still not received a call from Rex and the dial portion of the keypad is now not working. I'm now locked out of my safe. Avoid this company if possible.

Great professional service. Took a little longer then expected and they did cut me an extra key for free. Really customer service the way it should be. Thanks

Rex lock & key are terrible. I made a appt. for a 1 time visit for an estimate for security system. Not only did they not show up or even call me to tell me. A in-experienced young guy shows up 5 hours later, no ID to prove he is from Rex Lock & takes pictures of my existing system. He has not a clue what he is doing or has any knowledge of why he was there. I called them & mgr./ supervisor were to busy to talk with me. I will never do business with them.

I needed a combination safe opened and updated to a electronic code pad. I called this morning and they offered me an appointment with a tech from 11am-1pm. I took that appointment and changed around my schedule I had planned for the day. 1:30pm rolls along and still a no show. I called them asked whats doing they said the tech is at lunch so should be there in 20-30 minutes. I waited around until 2:50pm still a no show. Call them again there guy got called into some other job and was on route to my house as we speak. Well I have to pick up my niece from school at 3:30pm! No time to wait around for them! Get a call at 3pm from there office saying there sorry and would have to reschedule this for Friday morning! Really?! Why offer an appointment window and be late for that with no communication at all! I had to call them twice to see what was up. I've done business with this shop before and they seem to know what there doing. But wasting my time on my day off is a bad business choice!

I found this timeless hidden gem key and locksmith shop after having a terrible experience at a key kiosk at K-Mart up the street.

Despite begin late for the appointment and not having the tools to finish the job I was told that they would finish the finish the job the same day on Friday, The problem is that the next day was Saturday, 1/14/1017 and despite being assured that someone would be available to finish the touches and take a few minutes to finish the the, the only one person that person that answered the phone said that they were closed until Monday. That would wouldn't make a problem except my job for the State of California was to delivery food and do cleaning for various disable people in San Francisco, mostly in San Francisco;s Tenderloin where security is not very good. I had to make alternative arrangement to cover my work which cost me over 400 dollars is far more than the cost of the fixing of the lock. I don't feel I got the work I paid for ad was lied about having the work done the next day. I would never choose these people and I didn't get my work since I would no longer do the work and pay someone else to do the work.

We phoned Rex Lock & Safe at 10 AM in the morning to help us make a key for our truck. We lost the keys and were frantic. We were told that a service tech would definitely be there to help us in 1.5 to 2 hours. We waited and waited. Then they phone us when they should of been there to tell us that they wouldn't be able to come (we were only a few miles from their location) until at the earliest 4pm. In the meantime another company came out and charged us an arm & a leg. I phoned Rex Lock & Safe today to complain and they could of cared less. I guess business is really good for them because their customer service stinks. I definitely wouldn't recommend this company if you want speedy service, helpful customer service & a fair deal.

This place is overly expensive. They charged me almost $600 for programming 1 transponder key for a 2010 Ford Focus. The guy told me because it was after 6 and the programming people are not there. B.S. This place is great if you need a way to spend money.

Called them and it's two days later and still never received a call back. I left all my info with the receptionist as I need my home re-keyed. I went with another company.

Locked out of my house, called for a device call. A "receptionist" took my name and number and told me to wait for a call back. Never even gave me the courtesy of a call to say they weren't open/available. Total waste of my time.

If you ever need a locksmith do not pass by Adam! My cars lock was being extremely difficult and had some level of problems that I couldn't get fixed anywhere. I procrastinated on getting it fixed until one day I was not able to get into my car and had to call a locksmith. Adam arrived within half an hour and assessed the problem and came to a solution in a matter of seconds. He explained what the problem was and why I could not get my keys into the keyhole. It's rare to come across such a pleasant person to work with who provides above and beyond service. No matter what your problem is he will do everything he can to fix it! Super knowledgeable in everything regarding locks. Thanks again.

Called him on a short notice and gentlemen came and fix my shop lock... was very happy about the costumer service that he gave!! I will be recommending all my family and friends to him! -thank you brother!

Adam is a lifesaver. Someone tried to break into my apartment last night and even though I've lived there for over 5 years and nothing like this had ever happened before, the experience had me paranoid. My landlord argued that it was my responsibility to replace the locks and even though I disagree, I decided to take action. I was impressed with the reviews this account had and so I decided to give them a call. He was very orderly and friendly and came within the hour to my place. Not only did he install a new deadbolt he provided maintenance for our entire door! Apparently whoever had installed the door did an awful job which was why it had been so easy for the burglar to pick the lock. His excellent work ethic proved to me that he knew what he was doing and I felt more safe knowing he had installed top of the notch high quality locks. Worth every penny, definitely recommend this guy!

Ramirez was at my mother in laws condo in less than 30 minutes. A very compassionate and professional locksmith!

A great experience getting my key made for my bmw! Prompt very nice even played fetch with my dogs when finished!! I recommend this company!

I stupidly locked my keys in my trunk with the lanyard hanging out. Called them and 45 minutes later, someone showed up and got it open in 3 minutes. Super appreciative!

Christopher from Ramirez locksmith came to my house to unlock a car and reprogram. The trouble is that I was the registered owner and did not authorize such modifications. Also the vehicle was on my property. As I understand it the car is able to be towed off the property but not modified. I called Modesto police to verify. After speaking with Christopher he was very rude and explained he is at liberty to modify and unlock cars on the property as he sees fit. Here's the kicker. Christopher also made lewd comments and was unprofessional in the nature of business. Not sure why you called after the job was finished. However I have reported this company to the Bureau of securities and locksmiths. Hope this review helps someone in a similar situation. This is strictly my experience as I have experienced it through my eyes. Christopher May have a different opinion. I was threatened with a law suit if I was to purse a legitimate review of this business. My experience was On the phone trying to figure out what happened to my car. I have pictures of the call log from Christopher calling my wife after the service call and very late at nigh soliciting my wife My wife is telling me that Christopher made sexual advances on the call after. I have a statement from her if need be Christoper. I believe he was asking for "head" which is highly grotesque and unprofessional. I stand by my experience. He claims to record his calls. I would love to hear that recording. I called to ask for his license number with no return. Wonder why.

Great service, very fast and friendly. Just make sure you know everything that you need to get done so that they send you the right guy for the job. I will be doing business with them again.

I paid the price they quoted me on the phone they were quick, very nice, and if I ever need a locksmith I will give them another call. I am definitely a satisfied customer.

Neighbor locked himself out of his house with his infant napping inside. He asked to use my phone to call a locksmith. Not sure what conversation took place between the neighbor and the owner but we called 3 companies in total to see who could arrive the quickest. Another company called and said they were 3 minutes away. Texted the owner of this company to let him know we found someone else that was available sooner. Owner called and in summary told me if this other company did not show up and we called him back they were not coming to help. I now understand why this business is rated so low across Yelp and Google. His tone was completely arrogant and unprofessional. I called him an asshole and after we hung up he proceeded to harass me through text. He was angry I, "wasted his time and the techs time". Will never do business with this company again.

AVOID THESE GUYS! Below is my old review before this update. I thought they could earn 4 stars because they were reachable, had a fair estimate and worked with me on price. The dealer near me ended up being only $30 more so I am going with them. Glad I didn't ever give these guys money because they can ignore my caller ID and have no location to go into and just disappear when they want to. So here's what happened and why they lost my service and Yelp review.... They answered calls and seemed good. On my last call when I placed the order of the key, one guy told me a down payment was required, but when I actually placed the order the guy said it wasn't. So on 2/5 I ordered the keys and they said 3-5 days, maybe closer to the 3 (probably lied to win my service) and said for sure no more than 7 days. On the 3rd day 2/7 I called to follow up and got through, they said thy would call me when it came. On 2/9 I still had no call back so I figured some times people are busy. Tried calling a few times and nothing all of a sudden they don't pickup phones. Then finally the number texts me "Please text me" so I do and multiple times without reply. So I get on a different phone and call in and of course they pickup. When I say who I am the guy Anthony who was cool before gets an attitude and says "Look I said I would call you when we get it, we haven't got it yet. W'ere super busy and you keep calling. We will let you know." and ended the call. So that pretty much let me know they had been avoiding calls from my number. I went back to Modesto from SF and waited all weekend until Monday for a call and tried calling in Monday and left a message. No calls, no keys, nothing. So I am using the dealer now and hope these guys eat the $500 cost of keys. Nobody but one guy in the area apparently does Volvo, all locksmiths in Modesto, Stockton and Tracy said only the dealer. Sounds like these guys lied or are a fraud. No keys, no service, no calls...probably because they can't do it or get the keys. All I wanted to do was make sure the key is still coming and not back ordered since there was no update for 7 days. OLD REVIEW: Currently a 4 star in my opinion only because I havent heard final number and havent had a service to rate, trying to get a key made (cut & programmed) for a car I just bought. Each call gets dispatched to a new guy but still they are quickly able to access the notes to my account and tell me the latest update. CALL 1 (2/2/18)- got an instant quote from a guy, quick, smart and easy going. Called around a bit more before calling back shopping for quotes. CALL 2 (2/2/18- (Chris was his name?), accessed my notes and had all the info, told me more about the process. I told him I might just go to the dealer because they are guaranteed and have all I need for certified parts, are reputable, and gave a better price by about $150-170 vs a locksmith company I've never heard of. He explained the convenience portion and fees they have but I would imagine they aren't marked up more than a dealer for parts/labor aside from Mobile convenience. He told me he would get me a call back about a better price. CALL 3 (2/3/18)- Anthony picked up and I checked in on the new pricing I was waiting for. He had notes that said they were still waiting on the boss to give a final number and that I was noted to be called back. Was happy to know the notes are being passed along. We talked a bit more and had a couple laughs, super cool guy. I think its nice that when you're shopping around they don't just blow you off and stop spending time on giving you good service. CALL 4 (2/5/18) - Unfortunately never got a call back so I called in. Anthony picked up again checked on status and saw a final number was submitted, got me a quote I couldnt turn down, a little above dealer but barely and with the convenience of to my door, I confirmed. Will update next when I have an ETA for service and service performed. Estimated 3-5 days, no downpayment for service was required. Not bad so far, as long as nobody forgets to make a complete/accurate order today.

Chris Ramirez, the owner, called me at 4pm regarding my negative review. He insisted the damage on my lock is how it comes [verifiably false]. I still said the same as I did during my phone call from 4 days prior: lock is working mostly correctly -- combo works but key just spins in place not moving deadbolt. All I asked was to fix the damage that was done. He insisted as was said during my call 4 days prior that he'd charge me if everything works. He kept bringing up other topics as well, including my military service, saying I misrepresented myself for pity. He'll have to bring that up with my Veteran's Affairs Dept rating, since he was convinced by the same ex-wife who convinced him to unlock my deadbolt that I wasn't injured on active duty, and reamed off several more claims in an offensive matter. Look, all I wanted was help to fix a lock he damaged so I can be safe. I never demanded, I asked. After the no-show and now this phone call, I wouldn't trust him to fix my tape dispenser. I'd guess if he came out, he'd fix the problem without me knowing, since I don't know locksmithing, then charge me because he said he would charge if he came out and the lock worked. I told him "the call is done, do not come over, I don't trust you." He then said he'd be filing a claim in court against me and also put a lien on my house. So basically, this guy is mad that he was tricked by my lying ex-wife to come out on a Sunday night and didn't get paid by her. Now he intends to make me pay for his mistake because I had the gall to ask for my lock to be fixed because he damaged it. It went further, he was angry, I finally had to tell him I'm going to hang up and did so. I then called the sheriff to report the incident. Seriously, don't take your business to anyone like this.

Not available 24 hours like they say they are. Tried to get them to come open a door for me. No techs available. False advertising.

First time I called them it was great, and they were out there in a day. I messed up and didn't have them make another key, but I've been trying for a month to get the second key made, and they say they will contact me but nothing happens.

I called in and asked if they could make auto key replacements, they do! They gave me a quote and we set a time for the service call but they never showed up! I called in to follow up and they assured me they were coming soon. Which they never did. Beware Flaky business!!

Horrible horrible service and super rude. Called for a lockout. Said within 30 minutes and so I waited with my infant outside for them . An hour later still nobody came and when I messaged him about am ETA he just didn't care m said it wasn't his fault I locked my keys in the vehicle and he has no control over the people who work for him . Save your money and your time . just call a tow truck service

Unhelpful and rude. All I asked for a automotive key to be cut it has a fob but I do not need the fob programed would not give me a price and insisted I needed the fob programed. I asked again can you or can't you cut a automotive key his response I don't understand Guess what I found your competitor that can cut a simple key I will never go to place and I will tell everyone to stay away when I said cut a key as in make a duplicate I have the orginal in hand

This guy is an absolute scammer!! I would give him a 0 if I could! My car died and after I tried to get my key out of the ignition it got stuck and wouldn't come out. After calling roadside assistance I was told to call a locksmith. My husband and I tried to jump the car and couldn't do it because we needed to get into the trunk. When the guy got there he said he knew how to jump my type of car and as soon as it turned on the key came right out. He charged me $125 just for jumping my car! He said it was technically a key removal since it came out! This guy is a joke. He was right around the corner from my house when I called so it's not like he had to go far and it took him less than 2 minutes! He didn't do anything that even required a locksmith. They were totally unprofessional and did nothing but complain about how bad their lives are so I guess I'm not surprised. DO NOT TRUST THIS GUY!!

Hubby was dumb and locked us out of home. Locksmith was in our house in 5 seconds. Only complaint was that we were estimated 1 hour until serviced because he had another job ahead of us (which is fine.) it ended up being a 1.5 hour wait...stuff happens so no biggie. Pretty friendly guy.

A different locksmith was called by my elderly neighbor who quoted $30 but then arrived and tried to bully her into paying $100 to unlock her front door. I sent them away and called Ramirez out. He was polite, communicative on the phone, and upon his arrival he actually charged the amount quoted on the phone. It was very pleasant ending the day with an honest company instead of a grifter.

Bruce's mobile locksmith left my door handle caved in, the screws was no where to be found, and the door could not even shut (which left my interior lights on)! This caused my battery to die along with my hope. I was not only without a new key for my car but now I had to fix my door! But thanks to this company, they got me back on the road! I would suggest "Ramirez pick n save mobile locksmith" because they jumpstarted my car and fixed my door panel (all things they didn't even have to do)! Plus, their price beats competition by far! They also MADE MY KEY!!! They are satisfying, friendly, efficient, caring, team workers, the list can just go on and on with qualities of this company! Thank you so much for all your help! May Jesus richly bless you people. I know he sees your hearts ! (: Thanks again! Keep up the good work!

Lately, I have been fortunate enough to run into businesses that deserves five stars. This place definitely is one of them. I was helping out a friend's daughter who accidentally locked herself out of her truck. I called and within minutes the locksmith met with us at the parking lot where the truck was app. It was very professional and very courteous. I highly recommend for anyone that is in the situation to use this company because I definitely will next time this happens again.

When I lost my keys, I needed to re-key my home right away! After checking out my options on Yelp I called two other companies...one couldn't come for 5 hours and the other I had to leave a message and I still haven't heard back from them to this day! I trust my yelp friends for great reviews so I had to give back and share my experience. Chris was quick to respond and I called him at 8:01 a.m., I told him my situation and he quickly came out to meet me and re-key my entire home. He was polite and picked up after himself. I really appreciated his promptness and ability to answer the phone! I will definitely call on him again if I need a locksmith - or if a friend needs a recommendation. Thanks Ramirez Pick-N-Save!