The people who work here are great. They are so nice and extremely helpful.
Wonderful full service locksmith. From keys cuts to locks replaced. We have never been let down. It is old fashion service, the kind that is hard to find in this day and age.
I just called Bomac's to inquire about changing my door lock from one that uses a key to one that gives you access by punching in a code. The person I spoke with spent about 10 minutes on the phone with me patiently answering all of my questions. I was so impressed with the level of friendliness and professionalism given to me when I hadn't even bought anything just yet. I will definitely be purchasing my new lock from them.
I've had multiple positive experiences here - both service at my home, over the phone, and dropping things off in person at the shop, unfortunately today was not the case and soured my previous experiences. Alex, a technician for Bomac's, came to my home and customer service is not his strength. I had purchased Schlage locks at Home Depot for my new home to be installed (I was told this was an option over the phone prior to making my appointment). I identified with Alex the 4 doors with locks that needed to be addressed, and explained that my husband and I had just moved and in, and our priority was rekeying. Alex stated in a condescending tone that two of the handles to accompany the locks that I bought were not the best option. While I understand that locks are not my specialty, there was no need for rudeness nor irritation while talking to me.
He stated that he could order the correct locks for me, which I was fine with and that he would come back. I asked if it was possible for him to stay since he was already there and install/rekey the two locks (front door & back door) that were correct, and that I would just pick up the rekeyed locks from his shop for the other doors because the most important doors were being addressed (access to outside), the door I would finish myself was from the garage to the laundry room. He got visibly angry with this suggestion, so I called my husband from the back of the house to assist with communication. Things did not improve and we told him we no longer needed his help and to leave.
When I called and spoke with the owner Alan regarding this experience, I was very surprise by the response, as I had called to give the owner the heads up that his employee was costing him business and wanted to prevent other clients from having the same poor experience. Instead of acknowledging his employee's behavior, he said "well Alex likes things a certain way and it sounds like you and your husband didn't have your game together." Ok - message received will take my business elsewhere.
javier sedano murrieta
I scheduled an appointment they got on time very quick and really good service
I have used their services house keys and file cabinet locks and when asked about a lock that I had purchased from them, they were Very willing to help and make sure that I was happy. You guys are Great.
I just visited the shop in Alpine in walnut creek. They were extremely helpful. Took the time to answer all my questions. Thank you guys will definitely be be back again.
I’m am so pleased with their service.
My lock was stuck and I went first to hardware store to get replacement part. Hardware store told me I need to purchase new lock so I did but I was not convinced part could not be replaced so I dropped by Bomacs and asked if I could replace. They said of course and reviewed with me why the one piece failed.
I replaced 1 part and am pleased.
Huge Selection!!! Very helpful!!
They ordered a model they didn't stock for me and made sure everything was great.
They even referred me to a competitor to help me out when I had it have that copy before the special order came in. Outstanding service!!!
"Check it before you rely on it"
Knowledgeable, innovative with challenging solutions---great work ethics, always on time with excellent pricing & ease of outcomes. Bomac's
has been in Walnut Creek business for
at least 40+ years---cannot
recommend any higher! Located on Alpine Way Walnut Creek---great selection!
locked keys in car on a monday morning. called bomac's as we've used them before and have always received excellent service. "unfortunately, we are swamped today and i don't have anyone to send, but call this local company and they should be able to help you- here is their phone number" said the very apologetic man who answered the phone. now that is excellent customer service. i appreciated his honesty and the referral INCLUDING the competitors phone number.
it was a great referral too.
A lock emergency and Bomac's professional & friendly customer service got us an appointment that same day. And it it only got better from there. Bomac's locksmith, Joe, was professional & personable and worked diligently to remove a malfunctioning deadbolt without damaging the door. Expert service. Bomac doesn't deserve five stars, they deserve an entire constellation!
Lost the key to our ski rack and needed a replacement. Got the new key and was in and out of Bomac's in about 5-min. Awesome!
This company sucks. They had one of their vans parked in the only handicapped parking space in a parking lot in WC. I needed that parking space as I had a passenger who was handicapped. My passenger needed that space as she uses a walker to get herself out of the car and to transfer into a wheelchair. The worker did not need to park there as he was not handicapped. He only parked there as it was close to his work space. The van was there a long time. He could have parked on the street closer to the business that he was working at. Very inconsiderate. Do not use this company. Use another company. Use King's Locksmith. They are great. I have used them before.
I had a really difficult lock situation. I called for advice thinking I might need a locksmith. After answering a few questions it became very clear that I would need either a lot more or a lot less. That was the most helpful advice I've ever received regarding door locks. It cost me absolutely nothing for their wonderful service in my case. Because they were so helpful, I'm writing this review.
I had them come out to do a quick key lock change. They were friendly, and being one who asks a lot of questions, I also found them to be generous with info. I would definitely call them again. Nice people.
Simply a great resource to have any type of locksmith work or key duplication completed. They have a wealth of experience and have the ability to duplicate keys that other places cannot.
Super fast and friendly service. Was in and out in less than a minute to have my key made.
Bomac's has been a lifesaver for us twice now! They understood the urgency of our situation and moved things around so that they could help us out asap. Eddie was amazingly professional, friendly and helpful and I was surprised at how reasonable the charges were.
Bamacs always delivers like no where else. They always have a solution with a matching key to your existing door locks. How important is it to keep all ur system the same? it is "key" importance. Lol. seriously. One key for all of your locks. This place rocks!
I needed a new key for my car because the metal key component broke off of my old one. My poor handicapped car key was swathed in Scotch tape, just a sad little contraption held together with a prayer and a purpose. After doing a little research, I decided to order a shell online and have the metal cut to match my key, which is much cheaper than going to the dealership. But my research on where to have a fancy-dancy new-school car key cut was seriously lacking, and so I kept that sad Scotch-taped disaster on my keyring and prayed it didn't dislodge. Last week, I realized Bomac's is a short sprint from my job and called to find out what they could do for me. I was delighted to learn from Joe, who answered my call, that they would charge a mere $61 plus tax to whip my new shell into the shape of it's predecessor.
Today, I finally made the trip to Bomac's on my lunch break and was assisted by Alan. (...Or, as I've decided I will call him "The Key King".) Alan was helpful, friendly and incredibly knowledgeable. He picked up the phone a few times while he was making my key and was clearly helping to troubleshoot with another member of the team that was on a house call. His knowledge and understanding of the mechanics of all things key and lock related was pretty impressive. When we realized the battery for my beep-beep (that's the proper term, look it up) was dead, Alan went so far as to take the entire key apart again and suggest that I go to Ace Hardware across the street to get the battery replacement. Alan also agreed to put the entire thing back together for me, even though I had already used up a significant amount of his time and probably a pinch of his patience, too. But Alan never acted that way! He sent me to Ace, where I grabbed the watch battery and returned so that he could seal the deal. He even sprayed my door locks with lubricant to preserve the life of my key and the lock that much longer. If I ever need a key, lock, door handle, ridiculously luxurious safe or any random key accessory, you can bet I'll be back at Bomac's in a flash.
(But I won't drive too fast on my way there... Because as the decal on the back of their van points out: "We have no keys to Heaven." But they do have the key to everything else. Including my heart.)
Called about a lost key for a mailbox and talked to Chuck. Although I didn't use their services, Chuck was kind enough to take 5 minutes to explain my options and determined that doing the work myself was a cheaper option. Will definitely call in the future with any lock needs.
Love these guys! I had an issue with duplicating mailbox keys for our clients at Laptop Lounge. They came down on two separate occasions to make it right. They figured out that they needed to get a different brand key, and now they keep them in stock for me. I'm grateful for the good service, their solutions oriented attitude, and all the friendly smiling faces when I come in to the shop.
These guys are great. They just fixed a lock issue on my Honda Accord for $8. Honda wanted me to bring in the vehicle for $100+. Recommend by Frank and Paul's. Thank you guys!!!
I had a lock improperly installed (unbeknownst to me) and it failed. Bomac's helped identify the problem and came back 3 TIMES given different parts were needed due to errors in the order by the door company. Even though it was completely out of their control, the Bomac's team did not charge for the first 2 visits! They even helped me try to get reimbursed by the initial contractor who installed it. They were professional and on time. Alan was very patient and kind to deal with. I would absolutely recommend them to anyone!