Came out super quick on a Sunday, the whole process from when I called until he left was maybe 30 minutes. Got my car open no problem and was the best price I've ever paid for a locksmith. Thank you!
Attempted to call them when I locked myself out of my house and received a message that their voicemail box had yet to be set up. You own a business yet fail to set up your voicemail and do not answer your phone?
I scheduled this company a week prior to the requested work date. All was confirmed and they were a no show. They didn't answer their phone all day and never contacted me to let me know they wouldn't make our appointment. As I drove 4 hours round trip to meet them at this property it was a completely wasted day. Totally unreliable business.
Thank you, Sean!!! My husband and I were about to go to bed in Oakland and got a call from one of our tenants in Antioch that she had locked herself out of her bedroom. We looked at each other and said, "Locksmith!" He did a google search and started calling people who said they had 24 hour locksmith services. I did a yelp search and started calling people... The first person who picked up the phone was Sean. Then, not only did he explain the services, fees, and procedure briefly and clearly, he headed out the door and arrived at the rental in 35 minutes! He completed the services so efficiently that I think I was reading him my credit card information within an hour of the first call.
To be honest, I couldn't have asked for a better experience.
I was about 5 minutes late for our scheduled appointment, to re-key a rental property. When I arrived at the home Rafael had already came & left (his business card was placed in the screen door). I felt really shitty, about being late, so I called, the number on his business card, to apologize and try to re-schedule for another day. No answer - I left a message. Then tried the main number and spoke with the scheduler, sorry I forgot his name, who is such a nice guy. He offered to reach out to Rafael and see what could be done.
Long story short, Rafael came back within about 30 minutes, and was as attentive and nice as could be, while replacing 8 locks and cutting new keys. I believe I paid $178.00 (with yelp discount) He no longer accepts cards so be sure to have cash on hand. (I wasn't prepared for that but we worked it out)
I really appreciate a down to earth, business owner, who can flex with my schedule and provide good service. Genuinely nice people are hard to find,and Rafael, at Advanced Locksmith, is just that. Thanks dude!
In interest of all fairness and honesty the first time you met with my father about my car he had nothing but nice things to say about you. He said you were professional, courteous and seemed very knowledgeable. You DID say you had to order the part but you also said you could get it the next day. We were willing to pay the cost you had discussed especially after you showed my father how to get the vehicle home without towing. You seemed like a reliable person so we decided to proceed. Instead of just coming out and saying you had holiday plans or would be out of town you allowed us to continue to call and wait. For several days. I would have left you a glowing review even if you had said "hey its the holidays I have other obligations I'm sorry" but instead we kept hearing "tomorrow" "tomorrow" when you bothered to answer at all. The TRUTH is we wanted to do business with you after the first meeting, we even persisted to try to do business with you. But after getting the run around for several days, I took the car to a mechanic who fixed it the same day (even with having to have the part delivered). They answered the phone, and they did things when they said they would. THAT is why you got the review you did.
Ps. I gave you another star for actually responding to my review.
I called because I locked myself out of the house and Raphael was at my house in 30 minuets. Fast friendly service highly recommend this company. He answers his phone! Awesome.
I locked myself out of my house as I was ready to leave for work. The guy came by within about 25 min., super quick, friendly and helpful! Thank you again!
After a few scheduling mishaps Raphael was able to come out to my home. He was able to quickly access the situation and rebuild the inner workings of my lock, rather than trying to up charge me into buying a new lock. He was also very generous in waiving the fee after the initial scheduling issues. I would definitely recommend AND use them in the future. I appreciate stand up people who don't try and get over on their customers and make accommodations when something doesn't go right. And he got the job done quickly! Thanks Raphael!
I had locked myself out of my house. Very friendly and would definitely use again. Super quick response.
Rafael did a great job. I appreciated johns response on short notice to get out such a fine tech to finish the job. On time and found ways to save money and I appreciated that. Professional, friendly, my dog even misses him already. As you yelpers know I'm a tough cookie but I'm religious about if we post reviews disappointed we need to also post when happy. This wasn't brain surgery but if it was I hope its as good as this was. No worries with this company or this tech, highly recommended and by me that's about impossible
Excellent work, they rekeyed all my doors, professional, thorough , explained every detail to me and I loved the quick fast work
I have been trying to contact Raphael @ 925-634-1965 after I spoke to him on Monday morning Oct 9, 2017 to schedule an after-2PM house re-keying visit in Oakley on the same day. Since the service was to be done at a vacant property, I agreed to leave the house key under the rock outside of the house. expected a service completion call, and thus, I would conduct payment over the phone. However, there was no call received Monday evening. After unsuccessful attempts to contact Advanced Locksmith, I went to retrieve the house key the next day, and I've been trying to call Raphael @ his listed business number above since then, and received the 'voice message has not been setup..,etc' after one ring. I've read Raphael' s reply comment to a customer posted review on October 5th, 2017, and learned of his family tragedy in recent days, so I thought he might be out again to take care of family business. However, given that I'm in no rush to get the house key re-keyed, I've called him a number of times in the last 10 days @ the business listed number. No luck. Simply, I don't know what to do with the $100 service voucher I bought from Advanced Locksmith on Monday October 9th via Yelp promotional purchase ($100 for $125 worth of service.) I decide I'm going to call another local locksmith company soon. I'm not sure what is going on with Advanced Locksmith, or to Raphael, but I hope all is well with him and family. I will update my rating accordingly when I am better informed.
6:35 PM Update: Just got off the phone with Raphael, and was informed of the reason for his absence. Note: please be informed that he is currently not in town, and his business number won't work until early next week. After talking to Raphael, I feel much better about his Yelp rating. He seems genuinely concerned about his business. I boosted his review (up one star) for his effort to call to clear things up. I will update the review again after we have a chance to complete our service request and fulfillment next week.
10/30/2017 Update: Raphael made a trip last week to visit the property, made the assessment of the lock types, and giving me the service options. It turned out I had other option, which I think is better than re keying. Thanks to Raphael for offering the advice, and charged nothing for the service trip. I feel Raphael is someone who knows his trade well, and is honest about his work. If giving him a chance, he would prove that to be the case. Thank you, Raphael.
HORRIBLE SERVICE!!!! I needed a lock re-keyed at my business. Called on a Friday, got a quote, and appointment was set up for someone to be there Monday morning at 10am when my business opened. Monday came and it was now 12pm and still no one showed. Called multiple times to get status and was not able to leave a voicemail because voicemail was not set up yet. Never received a return call. Ended up contacting another locksmith to get the job done.
Such great service!!! My key was literally stuck in the ignition of my old Honda Pilot on the top of a parking garage where NO tow truck could get to. After 3 days of stress and dealing with insurance, tow companies, and dealerships all estimating a huge cost onto me to fix the problem, I called Raphael and he came to the rescue! He was able to get my key out in minutes and charged a small fraction of what I would've endured with towing and Honda dealership parts/labor.
Rafael is a great guy, look no further!! I'll definitely be using him in the future both personally and for my Real Estate client needs.
Thank you !
Rafael is a great guy. The property I rent from uses him as maintenance so not only is he a locksmith he's a good contractor. He's working on my garage (motor) soon to be replaced with a new, sink and replaced my ceiling fan. I will definitely see about using him when we move. Thanks Rafael.
Locked my keys in my bedroom early morning right before work. Called Rafael who was able to get to me within 30 min of the request. He was in and out in less then 5 min. Great speedy service! Thanks Rafael, you saved my morning!!
Outstanding service! The entire process took 30 minutes. Rafael was very professional and up front about the fees. Total cost to have my door unlocked $85, not bad at all! Thanks Rafael for being prompt and reliable. I appreciate your service. I highly recommend Advanced Locksmith as the go-to for 24hr emergency help.
I'm so very pleased with Rafaels work. I was locked out of my house and he was quickly able to get me in at a great price. Thank you!
I am opening a new business in Brentwood, & needed my locks re-keyed urgently, Rafael came on the 4th of July & was in & out quickly! Nice to deal with & pricing was fair- Thank you for everything!